This digital document is an article from Mortgage Banking, published by Mortgage Bankers Association of America on June 1, 1996. The length of the article is 2975 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: The people component of managing. (collection departments)(Servicing)
Author: Laura L. Carroll
Publication: Mortgage Banking (Magazine/Journal)
Date: June 1, 1996
Publisher: Mortgage Bankers Association of America
Volume: v56 Issue: n9 Page: p84(5)

Distributed by Thomson Gale

This digital document is an article from Mortgage Banking, published by Mortgage Bankers Association of America on February 1, 1995. The length of the article is 3000 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: A smarter approach to collections. (mortgage banks; loan servicing) (Cover Report: Servicing)
Author: James R. Carroll
Publication: Mortgage Banking (Magazine/Journal)
Date: February 1, 1995
Publisher: Mortgage Bankers Association of America
Volume: v55 Issue: n5 Page: p59(5)

Distributed by Thomson Gale

Original publisher: Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013) : The Office, [2000]. OCLC Number: (OCoLC)44790251 Subject: Accounts receivable -- United States. Excerpt: ... Appendix I Objectives, Scope, and Methodology To determine whether FMS collectors performed collection activities and used appropriate collection tools in accordance with FMS ' established policies and procedures, we randomly selected a sample of 200 delinquent debts from a population of debts referred for cross-servicing from April 1, 1 1998, through May 31, 1999. We also used this sample to test, when applicable, whether PCA contractors documented performance of required debt collection activities in their respective debt collection systems as required by their contracts with FMS. In addition, we selected a random 2 sample of 78 debts from a population of debts that had been compromised by FMS collectors to test whether the collectors followed FMS ' policies and 3 procedures when compromising debts. We reviewed debt history files, including Debt History Reports generated by FMS ' cross-servicing computer system, to determine whether FMS collectors performed the required collection activities ( e.g., telephoning the debtor, obtaining support for compromises, etc. ). To accomplish the third objective, we obtained a written description of the debt account distribution methodology from FMS and its contractor and compared it with the distribution process portion of the PCA Monitoring and Control ( PMAC ) software source code. During our fieldwork, FMS tested its distribution methodology by manually distributing a sample of debt accounts and distributing those same accounts using a test copy of the PMAC system. We reviewed documentation of FMS ' test for reasonableness. We also obtained copies of pertinent data from the PMAC system ( from February 1998 through February 2000 ) and performed various analyses of the debt account information, including distribution of the debt accou...